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Simple answers to your most common questions!

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Will Microsoft call or email me if I have a virus?

NO! NO! NOOOOOOO! Microsoft will never call you on the phone. If you receive an email from them, it’s only because you have an email address with them. They are either letting you know of a change to their practices, OR they are trying to sell you...

What security program should I use?

There are many on the market. But, the days of using a free antivirus are over. They cannot be trusted to do the whole job. On the other hand, many Internet Security packages include extras that can choke up your system. We use Webroot SecureAnywhere. It’s...

Do I need more than one password?

YES! And they need to be STRONG! 8 to 10 characters; use some caps, numbers, maybe an exclamation point…you can make up little phrases. But a password for each website can get cumbersome. I recommend 3 or 4. Don’t use the same password for your bank that...

What the heck is a Browser?

Browser is the term for the program that gets you around the Internet. There is always a browser included with any computer you buy. Microsoft included Internet Explorer before, and now Edge in Windows 10. Google has Chrome. Apple has Safari. Sometimes...

Do I need a Laptop?

If you need a portable computer with a keyboard then yes. But, if you just want to sit by the TV and check email, you might prefer a tablet. If you’ll miss sitting at a desk, definitely try an All-in-One. The point is you’ll want to go to a...

FAQ

Frequently Asked Questions

My computer does not turn on, what do I do now?

First, check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built-in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact Computer Lady LLC, this is a job for the professionals.

I am unable to send or receive email?

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator. Call us if you need help!

How do I map a network drive?

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option “Map Network Drive.” Specify the network drive or network computer as the folder. If the computer’s name was hope, to map to that computer, type \\hope If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type \\hope\mp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

What do I do if I have a virus?

Run a scan with your antivirus software! If you don’t have antivirus software, contact me and I will help you get set up and get your computer cleaned up.

I can't connect to my network drive anymore?

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED’s on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

What is a computer virus?

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed antivirus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days. We can provide you with proper antivirus software!

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